Position Overview

NMS Insurance Services has a role for a Retention Consultant to be based in Rosebank, Gauteng. The consultant will be responsible to proactively retain customers across micro-insurance products, thereby reducing customer churn and maximising customer lifetime value. This includes life products (e.g., funeral cover, subscription waiver for DStv customers) and non‑life products (e.g., device insurance). The role also ensures customer satisfaction and drives upsell opportunities through data‑driven engagement. The consultant will support expansion into new product categories designed for the MultiChoice ecosystem, ensuring customers remain engaged and satisfied through personalised retention strategies.

What will you do?

Customer Retention and Churn Prevention

• Identify at‑risk customers using behavioural and transactional data such as missed payments and reduced engagement.
• Proactively enga...