Employment Type: Full-time (6-day work week, including weekends and public holidays)
Key Responsibilities - Sales & Customer Experience
- Actively serve customers on the sales floor to achieve store sales targets.
- Ensure customers receives a good shopping experience.
- Resolve customer feedback and service recovery issues with professionalism and empathy.
- Team Management & Development
- Coach a small team (2-3 staff) on product knowledge.
- Create weekly rosters that balance operational needs with staff well-being.
- Conduct monthly one-on-one reviews to track KPIs and provide feedback.
- Operations & Visual Merchandising
- Manage stock takes, cycle counts, and timely transfers between the shop and warehouse.
- Ensure the shop is always clean, organized.
- Manage cash, opening/closing procedures, and POS system accuracy.