To effectively recruit, induct, lead, manage, train and develop Retail crew
To ensure all retail staff agree to procedures and standards
To ensure the effective management of all retail staff and adequate staffing levels
To give support to staff so they have the opportunity to develop their skills in the role
To ensure that all performance issues, and other issues within the shop, are addressed in an appropriate and timely manner
To uphold the reputation of Qiji by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers, colleagues and vendors
Strategise workforce for service excellence
To effectively communicate with retail operations manager and retail staff, cascading information as relevant
To promote a customer care approach within the retail business, investigating complaints
Performance
To grow sales prof...
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