Summary (Major Purpose Of The Role)

We are looking for a highly organized and analytical Retail Customer Business Specialist & Analyst to join our team and support the day-to-day operations and strategic growth of our DME retail business in Canada. This cross‑functional role is responsible for sales forecasting, order management, deduction resolution, promotional analysis, and acting as the key liaison between our customers, brokers, and internal teams.

Main Activities / Responsibilities

• Analyze forecast vs. actual sales data to identify gaps, replenishment opportunities, and risks.
• Work directly with retail customers to ensure accurate and consistent ordering patterns.
• Support forecasting processes by collaborating with sales, supply chain, and customer teams.

• Monitor and manage open customer orders, collaborating with CS, Sales Ops, Operations, and Reservation teams to ensure order fulfillment and compl...