Supervise, lead, and motivate the front-of-house team, including waiting staff, hosts, and bar staff, to deliver outstanding service.
Oversee the day-to-day operations of the restaurant, ensuring a smooth and efficient service from opening to closing.
Manage guest reservations, seating arrangements, and the overall flow of the dining room to optimise capacity and guest satisfaction.
Act as a point of contact for guest feedback, promptly and professionally resolving any issues to ensure a positive experience.
Assist in the training and development of new and existing team members, ensuring they are knowledgeable about menus, service standards, and procedures.
Uphold and enforce high standards of cleanliness, hygiene, and safety throughout the restaurant, in complian...
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