Manage daily restaurant operations in alignment with Wynn SOPs and service standards ensuring proactive readiness.
Collaborate closely with Reception on pre‑arrival awareness, reviewing guest profiles, VIP lists and special requests to prepare the team for seamless execution.
Deliver consistently high quality service, ensuring every guest interaction is intuitive, polished and aligned with Forbes Travel Guide 5‑Star expectations.
Actively engage with guests on the floor, anticipating needs before they are expressed and resolving issues with grace and empathy.
Lead, inspire and coach supervisors and service team members to embody Wynn's Four Pillars in every interaction.
Conduct daily briefings that integrate pre‑arrival insights from reception, ensuring the team is prepared to anticipate guest needs.
Monitor daily financial performance including sales mix, labor cost and productivity indicators, trans...
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