Responsibilities Guest Experience Leader Deliver a consistently exceptional, high-energy dining experience across all services Ensure every guest interaction reflects Mama’s personality: social, bold, and memorable Act as the face of the restaurant, engaging with guests and building loyal repeat business Operational Excellence Oversee day-to-day restaurant operations including service, opening/closing, and floor management Ensure smooth coordination between kitchen, bar, and service teams Maintain high standards of cleanliness, presentation, and service flow Commercial Performance Driver Support delivery of revenue targets and profitability goals Monitor daily sales, labour, and cost controls in line with budgets Identify opportunities to drive covers, spend per head, and upselling Team Leader & Culture Builder Lead, coach, and energise front-of‑house teams with a hands‑on leadership style Build a strong, service‑driven culture rooted in personality, pride, and performance Conduct brie...