Responsibilities

Guest Experience Leader

• Deliver a consistently exceptional, high-energy dining experience across all services
• Ensure every guest interaction reflects Mama’s personality: social, bold, and memorable
• Act as the face of the restaurant, engaging with guests and building loyal repeat business

Operational Excellence

• Oversee day-to-day restaurant operations including service, opening/closing, and floor management
• Ensure smooth coordination between kitchen, bar, and service teams
• Maintain high standards of cleanliness, presentation, and service flow

Commercial Performance Driver

• Support delivery of revenue targets and profitability goals
• Monitor daily sales, labour, and cost controls in line with budgets
• Identify opportunities to drive covers, spend per head, and upselling

Team Leader & Culture Builder