Responsibilities
1. Greets guests and responds to guest inquiries and requests in a prompt and professional manner.
2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with the restaurant's standards.
3. Equips with updated knowledge of the restaurant's products and services
4. Resolves customers' complaints during shift and logs all complaints for further follow-up actions.
5. Conducts shift briefings to ensure restaurant activities and operational requirements are known to staff on duty.
6. Checks and maintains stock for F&B supplies e.g. cutleries, dinnerware, glassware, etc. for smooth operations.
7. Manage table reservation system and service crew
8. Oversees the maintenance cycle for service equipment.
9. Adhere to hygiene and safety standards
10. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as the company's standard operating procedures
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