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Residential HVAC Service Manager

Company

FactoryFix

Location

Thomaston, United States

Type

Full-Time

We are seeking an experienced and motivated Residential HVAC Service Manager to lead our service department. This role is responsible for overseeing daily operations, managing technicians, ensuring high-quality customer service, and driving departmental profitability. The ideal candidate combines strong technical HVAC knowledge with leadership and organizational skills.

Key Responsibilities

  • Manage and oversee daily operations of the residential HVAC service department

  • Supervise, coach, and support HVAC service technicians and dispatch staff

  • Schedule and coordinate service calls to maximize efficiency and customer satisfaction

  • Monitor technician performance, productivity, and quality of work

  • Ensure compliance with safety standards, company policies, and local codes

  • Handle escalated customer concerns and ensure timely resolution

  • Review and approve service estimates, invoices, and warranties
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