POSITION: Resident Services Manager (Full-time, Non-Exempt)

DIRECT REPORT: Community Manager

SUMMARY

As a Resident Services Manager, you are primarily responsible for providing excellent customer service, with a focus on customer satisfaction, retention, and an overall positive experience.

RESPONSIBILITIES (Including but not limited to)

• Demonstrate a positive, professional, and client-oriented attitude with team members, residents, clients and the public.


• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.


• Serve as liaison for Community Manager with residents, guarantors, and property vendors.


• Ensure tenants are provided a clean, safe, and well-maintained community.


• Work with residents to ensure po...