MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon.

This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works.

Key Responsibilities

Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works.
Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes.
Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care.
Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes.
Maintain accurate call logs, trackers, and rec...