We are currently seeking permanent Resident Liaison Officer

The main duties typically include:

Communicating with residents
Explain the scope, schedule, and impact of planned works.
Provide regular updates on project progress.
Notify residents of changes, delays, or disruptions.
Building positive relationships
Act as the first point of contact for residents.
Maintain professional and respectful relationships.
Promote trust between residents and the contractor or housing provider.
Managing resident enquiries and complaints
Respond to questions and concerns promptly.
Investigate and resolve complaints where possible.
Escalate complex issues to the appropriate team.
Supporting vulnerable residents
Identify residents who may need additional assistance.
Arrange reasonable adjustments where appropriate.
Coordinate with support services when necessary.
Coordinating access to properties
Schedule appointments for inspections and ...