Job Description

• Understand the key principles of FRHI Pricing Strategies and Revenue Management
  • Retail, Corporate, Leisure, Group, Other
  • Rate Restrictions, hurdles and availabilities
  • Maximize rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Handle the telephone traffic to other departments.
• Take and deliver the wake up calls for hotel guests.
• Handling guest requests & complaints on the phone, divert them to the related departments when necessary.
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales ...