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Reservations Assistant

Company

Scenic Hotel Group

Location

New Zealand, New Zealand

Type

Permanent / Full Time

Hotel: Scenic Suites & Heartland Hotel Queenstown 
Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-Time permanent position.
Hours of Work: Guaranteed 40 hours per week, Tuesday - Saturday.
Shift times: 9:00am - 5:30pm
Wage Rate: $27- $29 per hour 
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

Key Tasks & Responsibilities:

  • Managing reservations for the hotel via phone, email, online booking systems, and walk-ins.
  • Keep accurate records of all reservations, including guest information, payment details, and special requests.
  • Communicate booking confirmations, modifications, or cancellations to guests.
  • Process payments for room bookings, including deposits and pre-authorizations.
  • Promote and sell additional hotel services, such as upgrades, dining options, and special packages.
  • Monitor r...

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