As a Reservations and Groups Sales Coordinator at Novotel London Greenwich, you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience, in line with Accor brand standards.

Key Responsibilities:

Reservations & Group Sales:

• Manage group bookings (10+ rooms), including leisure, corporate, tour operators, and event-related enquiries.
• Handle individual and group reservation enquiries via phone, email, and booking platforms.
• Maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping).
• Prepare group contracts, proformas, and invoices as required.
• Upsell hotel se...