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Reservations Agent

Company

Westin Hotels & Resorts

Location

singapore, Singapore

Type

Full-time

Additional Information

  • Job Number

  • Job Category Reservations

  • Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961

  • Schedule Full Time

  • Located Remotely? N

  • Position Type Non-Management


Position Summary

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

  • Identify guest reservation needs and determine appropriate room type.

  • Verify availability of room type and rate.

  • Explain guarantee, special rate, and cancellation policies to callers.

  • Accommodate and document special requests.

  • Answer questions about property facilities/services and room accommodations.

  • Follow sales techniques to maximize revenue.

  • Input and access data in reservation system.

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