Job Summary

The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience.

Essential Duties and Responsibilities

• Accurately input all inbound reservations, with and without transportation.
• Professionally answer and route inbound phone calls.
• Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes.
• Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings.
• Communicate flow or qualification changes to OPCs at designated locations.
• Handle inbound phone program inquiries and...