Responsibilities

• Responsible for individual reservations
• Knowledge of the full process of group booking and assist the team in case of need. This also includes the management of group blocks relating to inventory, payment and group setup
• Handle enquiries via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe
• Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)
• In case of need knowledge and preparation of group information sheets (group movements) and briefing of all involved prior to the arrival of the group
• Ensure that shows are accurately reported and charged
• Process and input reservations following hotel reservations policy including FIT and TBR
• Arrival checks and traces
• Manage payments, cancellations, rooming lists, terms, and conditions
• Maintains a...