Immediately-available contract position with permanent potentialHybrid-role to lead research & insight across the organisationAbout Our Client
The employer is a well-established organisation within the public sector, known for its commitment to improving services for the community. With a supportive work environment and a focus on innovation, the organisation fosters a collaborative approach to achieving its goals.
Job Description
Analyse customer feedback and data to identify trends and areas for improvement.Develop and present detailed reports to inform strategic decision-making.Collaborate with internal stakeholders to implement customer-focused initiatives.Monitor the performance of customer service processes and suggest enhancements.Provide data-driven insights to support key projects and objectives.Utilise research methodologies to gather qualitative and quantitative c...