Location

Hermosillo, SO

Position Overview

MCI is a leading provider of business process outsourcing and contact center services. This role supports a variety of inbound and outbound customer service and sales projects, handling inbound inquiries, making outbound calls to existing customers, and offering new products and services.

Responsibilities

• Handle inbound and outbound contacts courteously, promptly, and professionally.
• Ensure first‑call resolution by troubleshooting and effectively handling calls.
• Investigate systems to locate missing information as appropriate; coordinate with other departments to resolve issues when necessary.
• Document accurately and process customer claims in the appropriate systems.
• Lead research discussions to determine the best options for the customer.
• Utilize the knowledge base and training to answer customer questions following all scripts, policie...