Job description

As a Renewals Manager, you are accountable for retaining customers and growing business through the annual renewal process. You’ll leverage data to understand the customer portfolio, ensure that customers have an exceptional renewal experience, and ultimately be held accountable to Looker retaining metrics. This is an exceptionally important role for our growing customer base and you will be a key contributor to the success of Looker and its financial metrics.

Job responsibilities

• Manage a portfolio of annual customer renewals, ensuring on-time customer retaining and high year-over-year renewal rates.
• Own, drive, and lead the renewals process in collaboration with the account team (Sales and Customer Success) to preserve and improve customer agreements and relationships.
• Manage outbound communication to customers and lead renewal negotiations. Prepare proposals, including renewal rate calculations and agreement...