Renewals Customer Advisor

Do you have a passion for helping others and supporting the growth of our business? Are you confident in your communication skills, have excellent active listening and able to speak to a varied customer base both verbal and written - Can you deliver an exceptional customer experience every time?

If so, we’d love to hear from you! Join our Renewals team and be the first point of contact for our customers during their renewal with us.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you’ll get time off in the week. 

Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00. 

Training: Our 12-week training programme is delivered face to face in the office. 

The first 8 weeks focus on core learning, followed by continued in‑office support through to week 12 as you...