Summary of Role

You will manage the contract renewal process for clients, ensuring timely renewals, maintaining client relationships, and maximising retention rates. This role combines account management, negotiation skills, and strategic planning to secure ongoing business relationships.

What you will be doing

• Monitors contract expiration dates and create renewal timelines for each client account.
• prepare renewal proposals, negotiate terms and pricing, and ensure all documentation is accurate and compliant with company policies and industry standards.
• Maintain comprehensive records of all contract modifications and renewal agreements.
• Build and main positive relationships with existing clients.
• Serves as the primary point of contact during the renewal process, conduct regular check-ins to assess satisfaction levels, and addresses concerns that mig...