About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client‑facing role, you will serve as a trusted point of contact—from initial booking through post‑trip follow‑up—ensuring a seamless, personalized, and high‑quality experience.
This role is ideal for someone who is detail‑oriented, service‑driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
Provide accurate and timely information regarding destinations, travel requirements, and agency policies
Proactively follow up with clients before and after travel to ensure a positive experience
Customer service experience (travel, hospitality, or service‑related experience p...