Job desciption:

Dial a Nerd is looking for a Remote Support Tier 2 Service Desk Engineer to join our growing team. The ideal candidate will have a passion for technology and providing excellent customer service. As a Remote Support Engineer, you will be responsible for providing technical support to our customers, resolving issues over the phone, email, and/or remote support tools.

Responsibilities:

• Responding to customer support requests via email, phone or tickets within SLA
• Troubleshooting technical issues with Windows and Mac operating systems and Microsoft Office applications
• Setting up and configuring desktops, laptops, and printers
• Configuring and troubleshooting network connectivity issues (LAN, WAN, Wi-Fi)
• Configuring and troubleshooting Anti-Virus software
• Assisting with data backups and recovery processes
• Managing Active Directory users and their passwords
• Assisting with Microsoft 365 Tenant Se...