Position Summary:
We are seeking a highly organized and results-driven Service Delivery Manager to oversee the delivery of outsourced services to our clients. The ideal candidate will serve as the primary point of contact for the engagement, ensuring that service levels are met or exceeded, customer satisfaction is high, and the partnership runs smoothly. This role involves managing vendor relationships, monitoring performance metrics, and driving continuous improvement.

This role is remote for candidates located outside the Dallas, TX area .
For candidates based in the Dallas area , the position follows a hybrid schedule.

Key Responsibilities:

1. Service Delivery Management:

• Oversee the end-to-end delivery of outsourced services, ensuring alignment wit...