Omilia is seeking a Senior Technical Support Manager to lead our AMER support team, focusing on complex requests within the Omilia Cloud Platform.

This role blends leadership responsibilities with technical expertise, entailing high-quality customer communication. The ideal candidate should have over 5 years of technical support experience and at least 2 years in management, alongside a solid grasp of AI technologies. Importantly, the position offers remote work options for candidates based in the AMER region.