PRIMARY RESPONSIBILITIES

• Review select cases for accuracy of tissue request and escalate to PA’s when needed, complete accurate data entry.


• Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.


• Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.


• Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.


• Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc


• Attend interdepartmental meetings if needed and provide feedback on the current process or workflow. Monitor errors and me...