Position Summary
We are seeking a detail-oriented and customer-focused Medical Administrative Assistant to support client and provider communications within a fast-paced healthcare/insurance environment. This role is responsible for managing inquiries, tracking case progress, and ensuring accurate documentation while delivering a high level of service and maintaining compliance with regulatory standards.
Key Responsibilities

+ Serve as the primary point of contact for client, provider, and representative inquiries, ensuring timely and professional responses

+ Manage report status inquiries, general requests, and client concerns with a strong focus on customer service

+ Accurately enter, update, and retrieve information within internal systems and databases

+ Collaborate with Quality Assurance teams to monitor workflow and track pending report statuses

+ Coordinate with providers to assign cases and maintain updated records

+ V...