This job is with Colt Technology Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Why we need this role

Lead and manage a 24/7 Remote Hands (RH) service for Colt DCS, supporting both internal and external customers. Drive the development and implementation of new services aligned with business and customer requirements, while delivering an excellent customer experience and maintaining high satisfaction levels.

What we're looking for

Key Accountabilities

Team Leadership & Operations

• Lead and supervise the Remote Hands team, including workload planning and resource allocation
• Ensure customer ticket queues are effectively managed and maintained
• Act as a technical escalation point for complex queries
• Oversee subcontractors and manage third-party contractor activitie...