EIDA Solutions is a fast-scaling construction project management software company, delivering enterprise-grade platforms to some of the world’s most complex capital programmes spanning pharmaceutical, semiconductor, data centre, and large-scale commercial construction. Our customers are global, our projects are high-value, and our Customer Success team sits at the centre of everything we deliver.

We are looking for a Customer Success Manager to join our growing US Customer Success organisation. This is a customer-facing role with direct ownership of a portfolio of accounts, responsible for guiding customers through onboarding and implementation, driving platform adoption, and building the relationships that underpin long-term retention and growth.

You will work within an established delivery framework, supported by senior CSMs and internal technical teams, while taking clear ownership of your customer relationships and the successful progre...