About the Job
Join us in reshaping the future of golf! With a team of over 85 passionate people, we're dedicated to our mission in revolutionizing the golf industry one swing at a time. Our international Customer Care team, based in Munich, is seeking a motivated Customer Success Manager (all genders welcome!) to become part of our company in a dynamic and innovative environment. Ready to embrace your Vice?

Your Fairway

• Manage and continuously optimize customer care operations for our North American market
• Ensure service excellence across all customer touchpoints by leveraging tools, processes, and data
• Own, develop, and refine workflows and automations in Zendesk, including AI-based assistance and macros
• Collaborate closely with global cross-functional teams (Operations, Marketing, Tech) to align on priorities and ensure a consistent customer experience
• Monitor KPIs and customer satisfaction metrics;
  ident...