Job Type
Full-time

Description

The Customer Relationship Specialist assists callers with account information and cross-sells banking products and services.

Requirements

Duties and Responsibilities:

1. Provides information and resolves problems for customers and non-customers via various delivery channels by accessing account and product information.
2. Facilitates first contact answers and solutions for in-depth customer questions and issues;
   follows up on requests.
3. Answers and follows up on emails that are sent to bank general information email address.
4. Documents all instances of customer contact (through phone, voicemail, email etc.) into the CRM system.
5. Knowledgeable of all First Federal Lakewood products.
6. Cross-sells products to existing customers by assessing customers’ total relationship and recommending new products/services;
   encoura...