The Release of Information (ROI) Specialist is a part of our Phones Team responsible for answering multi-line phones and handling continuation of care, coroner, and DME related requests, while ensuring the integrity and accuracy of the patients' health record and complying with HIPAA and state regulations. This position will serve as a point of contact for peers by resolving questions or issues that arise while processing requests.
What You Can Expect:
* Answers multi-line phones for the HIM Department and forwards callers, as needed.
* Logs all requests into the electronic health record to ensure the request is tracked from start to finish.
* Processes requests received via telephone, fax, mail or electronically.
* Responding to medical record requests from various sources- including continuation of care providers and entities, durable medical supply companies, and coroners/medical examiner's offices in a timely and efficient manner, and according to HIPAA and state ...