Job Description:



Role : Regional Service Coach



Function / Core Area : Customer Service



Location : DICV Regional Office



The Field Service Process Coordinator is responsible for driving customer satisfaction, ensuring process adoption and adherence, and enhancing uniform service process across assigned dealerships

Provide support in implementation of end-to-end service excellence process at dealerships, conducts surprise process checks, deliver coaching and training and collaborate with cross-functional teams to achieve targeted service experience.



Ensure maximum customer satisfaction by achieving KPIs through effective implementation of service excellence processes.



Drive end-to-end service excellence processes adherence across all service touchpoints within assigned regions.



Collaborate with cross-functional teams to enhance service experience &...