Job Description As the Head of Business Operations, your mission is to enhance and scale our servicing and operations for our platform partners. You will lead the regional operational strategy, ensuring our servicing model meets the expectations of our partners and scales in line with our growth.
What you will do: - Own Servicing and Operational KPIs: You own servicing and operational success in the region, working with cross‑functional teams to fix structural problems when needed or incubate operations from scratch for new partnership types or products.
- Lead Partner Success: You own our partners’ operational success, ensuring that their KPIs and SLAs are stable and always green.
- Influence Without Authority: You influence and indirectly lead the operational teams in the region, ensuring that they are set up correctly to be high‑performing, have enough capacity, consistently meet KPIs and are prioritising the right thi...