Position Summary

The Regional Customer Experience Supervisor is responsible for driving customer service execution, technical competency, customer engagement quality, and operational consistency across all customer care functions within the assigned Region. This role provides direct supervision of the Regional Sales Associate (RSA) and dotted line oversight, coaching, and competency management for all Customer Care Representatives (CCRs) and Customer Care Supervisors (CCSs) within the Region.

Reporting directly to the Regional Director, this role partners closely with Area Managers to ensure customer care employees are properly trained, following approved operating procedures, effectively utilizing Company systems and tools, and delivering a consistent and professional customer experience.

This role is responsible for evaluating live and recorded customer interactions, identifying coaching opportun...