Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Responsibilities

• Develop an in‑depth understanding of key business drivers, organizational culture, and the client’s driven position.
• Lead business planning, quarterly and annual reviews.
• Proactively recognize risks, identify action plans and coordinate mitigation actions with Traveler Care leaders.
• Maintain and share industry knowledge with the client, especially key themes such as balanced travel, responsible travel and NDC.
• Maintain and increase the client’s web of influence.
• Ensure service delivery is as per contract, measuring important metrics and SLA performance.
• Grow profitability by proactively identifying new ...