Lead and supervise a team of reflexologists to ensure consistent service quality.

Schedule daily manpower, assign rooms, and manage shift rotations.

Monitor staff performance, grooming, punctuality, and adherence to SOPs.

Provide guidance, coaching, and support to junior therapists when needed.

Conduct regular checks on treatment techniques, pressure standards, and customer interaction.

Ensure all therapists follow TCM-based reflexology methods and company-approved techniques.

Handle escalated customer complaints and resolve service issues professionally.

Conduct refresher trainings to maintain high-quality service standards.