Our client, is a Medical Research company, is looking for a Referral Representative for their Lewisville, TX location.

 

Responsibilities:

• Handle all internal and external customer contact regarding Referral Testing.


• Receive, resolve and follow up with complex customer issues.


• Act as a liaison between internal and external customers and Referral vendors.


• Retrieve, sort and process specimens for shipment to referral laboratories.


• Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.


• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.


• Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.


• Report laboratory results using est...