The Recovery Technician is responsible for ensuring that the customer’s expectations are met and will work with the installers, sales teams, and office personnel to achieve this goal. Responsibilities
+ Note any problems at installation stage and follow any resolution to completion by following the recovery process.
+ Respond to installer or service requests for assistance at the job site.
+ Make emergency parts deliveries and emergency repairs as needed.
+ Ensure that Pella promise standards are met.
+ Trouble shoots problem installations and report findings to Install Manager.
Minimum Qualifications
+ High School Diploma or equivalent
+ 2 years building/construction experience
+ Good organizational, social, and customer focus skills are necessary.
+ Computer and modern technology skills required.
+ O utgoing and highly motivated personality.
+ Excellent ...