About The Miiro Borneta Hotel

The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vista for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.

Key Responsibilities

• Guest experience: Ensure guests are greeted upon arrival and make time to interact effectively with guests.
• Assist guests during check-in and check-out, including phone interaction and face-to-face interaction.
• Assist guests with questions, directions, event schedules, and other information regarding their stay.
• Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
• Be pro‑active in getting things done and exceed expectations of both guest...