Job Overview

We are seeking a Receptionist to support the Front Office Manager in managing the reception desk and ensuring smooth room bookings. Responsibilities include welcoming guests, handling reservations and inquiries, managing complaints, processing cash, and addressing ad hoc requests.

Key Responsibilities

• Check guests in and out courteously, verifying payment methods and updating guest profiles.
• Greet guests and provide an outstanding level of service, informing them of hotel facilities and services.
• Handle reservations made online or via telephone and manage room assignments.
• Perform front desk administrative duties, including answering phone calls and coordinating with other departments.
• Support the Front Office Manager in daily operations and maximizing room occupancy using upselling techniques.
• Provide guidance to Receptionists and ensure smooth front desk operations.
• Respond to guest...