Hendrick Luxury Collision Center


Location: 5141 E. Independence Blvd, Charlotte, North Carolina 28212


Summary: Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area.


Supervisory Responsibilities: This job has no direct supervisory responsibilities.


Essential Duties and Responsibilities may include the following:

+ Answers incoming calls in a courteous and professional manner.

+ Takes accurate messages.

+ Directs calls to the appropriate department or person.

+ Greets customers as they enter the dealership showroom.

+ Directs customers to the appropriate department or person.

+ Maintains CSI at or above company standards.

+ Maintains an organized, clean and safe work area

+ Participates in required training

+ Records all hours worked accurately in company timekee...