In our Patient Engagement Centre, we are the front door to care, and every interaction matters.

We are looking for a Real-Time Manager who thrives in fast-paced environments and wants to play a vital role in shaping patient access. This is not just about watching dashboards. It is about making smart, real-time decisions that directly impact patient safety, experience, and care delivery.

If you love turning live data into action, leading from the front, and keeping operations running smoothly when it matters most, this could be the role for you.

What you will be doing

As our Real-Time Manager, you will be at the heart of operations, balancing demand, capacity, and patient need in real time.

You will:

• Lead the real-time management of patient demand across all contact channels
• Ensure safe, timely access to care by aligning resource with demand
• Guide and support a team of Real-Time Analysts, setting t...