Quality Supervisor (Pioneer Account - Corporate Travel)

Company

WNS

Location

pasig, Philippines

Type

Full-time

Experience in Corporate Travel Account is required.  
Must have expertise in using CRYPTIC/NATIVE GDS  
Must be amenable to work 100% onsite at our Bridgetowne Site 
Lead and manage the Quality Assurance function for a team handling international ticketing, group bookings, and email support. 
Act as a Subject Matter Expert (SME) in ticketing processes to support quality audits and interventions. 
Monitor and evaluate the performance of L2 – Complex itinerary trained resources to ensure adherence to process standards. 
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. 
Collaborate with operations leadership to ensure KPIs and SLAs are met from a quality perspective. 
Conduct regular quality reviews, calibration sessions, and feedback discussions with team members. 
Prepare and present quality dashboards and reports to stakeholders. 
Minim...
        

★ SearchEuropeanJobs.com

Quality Supervisor (Pioneer Account - Corporate Travel)

★ Ready to Start Your European Career?