We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

Supports the business by measuring and monitoring the quality and effectiveness of work processes in claim processing and/or customer service that impact customer satisfaction, medical cost management, and operational efficiency.

**Required Qualifications**

+ Must report into the office Tuesday- Thursday in Franklin, TN
+ 1+ years working experience
+ 1+ years experience with Microsoft Office (specifically Excel)
+ Experience in a high production environment
+ Ability to review and t...