**Job Description Summary**
As the Customer Care Specialist, you will be a key customer Liaison to the customer and represent GE. You will be responsible to engage customers on warranty issues and lead the resolution of these issues. The Customer Care specialist represents the Voice of the Customer to the factory by providing feedback to the team for continuous improvement. You will be responsible to receive, manage, and resolve all customer concerns and complaints, documenting the reports in the ACT and QCR system. This includes providing technical support when needed, leading root cause analysis investigations, identifying proper materials and resources needed for any repairs, managing repairs needed in the field, and the return and repair of equipment at the factory.

This role also will be responsible for monitoring and controlling warranty costs, organizing failure investigations and reports as needed, and providing regular feedback to the quality and production teams o...