We are seeking a Quality Manager Customer Experience to lead service excellence and quality enhancement initiatives across municipal operations in Ras Al Khaimah. This role is ideal for professionals with a multidisciplinary consultancy background particularly those experienced in engineering quality management and project delivery. The selected candidate will work closely with senior leadership to translate strategic objectives into actionable programs that elevate customer satisfaction and operational efficiency.

Key Responsibilities:

• Lead the design implementation and monitoring of quality frameworks and performance metrics to drive service excellence.
• Act as a liaison between senior management and project teams ensuring alignment accountability and effective communication.
• Oversee customer experience improvement projects from concept to execution ensuring measurable impact and stakeholder sati...